Privacy Policy

Welcome to Prime Inn Apartments. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a booking with us.

By using our website or services, you agree to the terms outlined in this policy. Please read it carefully.

Information We Collect

When you use our website or make a booking, we may collect the following information:

• Personal details — your name, phone number, and email address
• Booking information — check-in/check-out dates, number of guests, and apartment selected
• Communication data — messages sent to us via WhatsApp, email, or contact forms
• Technical data — IP address, browser type, and pages visited on our website

We only collect information that is necessary to provide you with our services.

How We Use Your Information

We use the information we collect for the following purposes:

• To confirm and manage your apartment booking
• To communicate with you about your reservation and stay
• To respond to your enquiries and provide customer support
• To send important booking-related updates and reminders
• To improve our website and guest experience
• To comply with legal obligations where applicable

We do not use your personal information for unsolicited marketing without your consent.

How We Share Your Information

We respect your privacy. We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With our trusted service providers who assist in operating our website or processing bookings
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Prime Inn Apartments or our guests

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

However, please note that no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand visitor behaviour to improve our site
• Preference cookies — remember your settings and choices

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of our website.

Your Rights

You have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we update or correct inaccurate information
• Deletion — request that we delete your personal data, subject to legal obligations
• Objection — object to how we process your personal information
• Withdrawal — withdraw your consent at any time where we rely on it

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites such as Google Maps, WhatsApp, and booking platforms. These websites have their own privacy policies, and we have no control over their content or practices.

We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us.